Draft for Principal approval before publication. This policy explains how AIF Lucas & Co handles personal information received through the website and legal practice.
Information collected
The firm may collect contact details, names of related parties, broad matter information, communications, billing and identity information, documents and information required to provide or consider legal services.
Purposes
Information may be used to conduct conflict checks, respond to enquiries, assess whether the firm can act, provide legal services, manage records and billing, comply with legal and professional obligations, protect security and improve website performance without transmitting confidential form content to analytics.
Public forms and secure intake
The public enquiry form is deliberately limited. Detailed information should be provided only by an approved secure method after a preliminary conflict check. The invitation-only chronology stores structured text in encrypted form where the server provides a supported encryption library.
Disclosure and service providers
Information may be handled by authorised staff and carefully selected providers supporting hosting, email, practice management, security, courts, barristers, experts and other services required for the matter, subject to legal and professional obligations.
Security, retention and access
The firm takes technical and organisational steps appropriate to the information and service. No online system is risk-free. Retention and deletion depend on professional, legal, insurance and operational requirements. Requests for access or correction may be made using the contact details below.
Privacy law
Where applicable, the firm handles personal information consistently with the Privacy Act 1988 (Cth) and Australian Privacy Principles, including APP 11 concerning security of personal information. Professional confidentiality obligations may also apply.
Contact
Privacy enquiries may be directed to the Principal, AIF Lucas & Co, Level 1, Suite 1.19, 202 Jells Road, Wheelers Hill VIC 3150, telephone 03 9562 0300.