AIF Lucas & Co aims to provide clear communication, careful legal work and a practical service. Concerns should be raised promptly so they can be understood and addressed.
Step 1 — speak with the responsible lawyer
Explain the concern, the outcome sought and any urgency. Many issues can be clarified quickly through direct discussion.
Step 2 — contact the Principal
If the issue is not resolved, write to Daniel Hoang, Principal, at daniel.hoang@lucasandco.com.au or Level 1, Suite 1.19, 202 Jells Road, Wheelers Hill VIC 3150. Include the matter reference and a concise description, but do not send sensitive documents by insecure means.
External information
The Victorian Legal Services Board + Commissioner provides information about complaints and professional regulation. Visit the official VLSB+C website for current information.